Shipping policy

At RITZY (a brand by RI AND COMPANY), we strive to deliver your handcrafted pieces in the quickest and safest way possible. We partner with reputed national and international courier services to ensure your order reaches you in perfect condition.

3.1 Processing & Dispatch Time

•       Ready-to-Ship: Most of our standard pieces are dispatched within 2-3 working days.

•       High Demand/Made-to-Order: Since many of our products involve intricate artisan work, or due to high demand, some items may take 7-10 working days to be prepared for dispatch.

•       Customized Orders: Timelines for personalized items will be communicated to you individually at the time of order confirmation.

Note: We do not ship orders on Sundays or public holidays.

3.2 Shipping Charges (Domestic - India)

We believe in transparent pricing. Our shipping rates are auto-calculated and shown on the checkout page.

Please note: COD is not available for customized products.

3.3 Estimated Delivery Timelines

Once dispatched, the estimated delivery time depends on your location:

•       Metros & Major Cities: 3-5 working days.

•       Rest of India: 5-7 working days.

•       International: 10-15 working days (subject to customs clearance).

While we aim for timely delivery, please understand that delays caused by courier partners, weather, or public holidays are beyond our control.

3.4 Tracking Your Order

Once your order is shipped, we will send a confirmation email and/or WhatsApp message with your tracking number and a link to the courier partner's website. You can monitor your package's journey in real time.

3.5 International Shipping

We ship our handcrafted love worldwide! Shipping charges for international orders are communicated directly to customers.

•       Customs & Duties: Any import duties, customs fees, or local taxes levied by the destination country are the sole responsibility of the customer. These are not included in our shipping charges.

•       Returns/Exchanges: We currently do not offer returns or exchanges on international orders.

3.6 Important Notes

•       Address Accuracy: Please ensure your shipping address and contact number are 100% correct. We are not responsible for non-delivery due to incorrect address details.

•       Tampered Packages: If you receive a package that looks tampered with or damaged, please record a video while opening the parcel and contact us within 24 hours.

 

Need help?

Our support team is available Monday-Friday (11 AM - 6 PM IST).

WhatsApp/Call: +91 8055155122

Email: riandcompany1@gmail.com